Our Team

CompassExperience Labs

By leveraging AI tools, data-driven insights, and a dedication to hiring and training the best talent, Compass proves that customer care can—and should—play a strategic role in driving business growth. Trusted by some of the world’s largest brands, we are proud to be a partner in their success.

Who We Are

Compass was built by business owners with a team whose expertise sets us apart. As leaders in the e-commerce industry, our founders envisioned a smarter, more effective approach to customer service.

Jason Ross

Co-founder

Mike Novotny

Co-founder

Erin Armendinger

Chief Executive Officer

Tiffany Clay

VP Client Operations

Stephanie Imhoff

Chief Financial Officer

Brandon McAllister

Chief Revenue Officer, ETQ, Advisor

Joe Park

Chief Digital & Technology Officer Yum! Brands + President, Byte by Yum!, Advisor

Hernan Giraldo

SVP Customer Experience, Bark, Advisor

Exceptional talent based around the world

US & Canada

Location Specific Fact XX
Location Specific Fact XX
Location Specific Fact XX

A quote about what our clients say about our agents. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore.

Let’s work together.

We’re here to help.

Get Started