Our custom tool for monitoring our agents' status and productivity. Built for agents by agents, our lead engineer, a former customer service agent, and our development team collaborate closely with current agents to pilot new features and improvements. It guarantees efficient service and delivers a seamless, consistent brand experience.
SherpaCX tracks each agent’s productive time and performance, which clients can access on their own dashboard (and in daily, weekly, or monthly reports created by Compass).
Agents share when they are on the clock, having lunch, in a meeting, or in a coaching session.
SherpaCX’s Smart Coach feature allows team leads to see weekly performance and create action plans to improve quality and efficiency. Agents have regular opportunities for career growth, which translates to more success for your brand.
Our dedicated resource base for your brand's success. Our agents undergo rigorous training to specialize in working with a single partner, resulting in long-term tenure and a high success rate. A core component of their two-week training program is an in-depth knowledge base, ensuring they are fully immersed in your brand and prepared to deliver exceptional service from day one.
For each client, Compass gathers resources such as brand guidelines, product information and videos, store locators, and answers to common CX inquiries to create a unique website that matches the look and feel of the company’s own site.
Knowledge bases will be integrated into SherpaCX, enabling us to build more dynamic sites that can be continuously updated as needed.
For each client, Compass gathers resources such as brand guidelines, product information and videos, store locators, and answers to common CX inquiries to create a unique website that matches the look and feel of the company’s own site.
All agents must complete training in topics such as TK and TK.
Agents have access to additional courses in communications, critical thinking, building customer rapport, and more.
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Our agents work directly within your existing tools. Our teams seamlessly integrate with your existing platforms, refining and optimizing them to create outstanding customer experiences.
