Compass builds and trains complete service teams for the world’s largest brands.
With deep expertise in customer interactions, we hire and train agents who authentically represent your brand. As a result, our clients see increased revenue, higher order values, fewer returns, and stronger conversion rates.
We offer global 24/7 support in over 350 languages, with offshore and nearshore talent across the U.S., Philippines, Latin America, and the E.U. Our commitment is to deliver exceptional customer service at every level.
Powered by cutting-edge technology and AI, our proprietary platforms analyze customer behavior, streamline workflows, and enhance agent training. Real-time data insights allow us to optimize performance, ensuring seamless and efficient support tailored to your brand’s needs.
How it works —
/01
Comprehensive Brand Analysis
An analytical deep dive into your brand to thoroughly identify the customer service challenges you’re facing.
/02
Build & Train Your Team
We create tailored solutions, select the best platforms for customer connection, and assemble a dedicated team of skilled agents working exclusively for you. Agent proficiency is accelerated through our dedicated resource base, Knowledge Center.
/03
Workforce Management
Our technology tracks agent performance in real-time, ensuring your brand is always optimally staffed to handle any volume.
We meet customers where they are, offering 24/7 service over multiple contact channels, including email, phone, chat, and social media.
Unique Approach
We avoid a one-size-fits-all approach, treating each channel as a unique challenge and handling them accordingly—phone calls differently from emails, for example.
New Channels
Our custom solutions may include introducing new channels your brand hasn't previously utilized.
Customized Reporting & AI
We were founded by a team of operators who understand the complexities of building a business and the importance of delivering exceptional customer service. Learn More
Integrate with your preferred platform
We integrate with your preferred customer service platform, including Zendesk, Gorgias, Kustomer, and more.
Unlock information
We provide reporting that can unlock information about purchasing decisions and help you better segment your buyers.
SherpaCX platform
Our proprietary SherpaCX platform tracks agent performance and productivity, ensuring efficient service through documented coaching, streamlined QA, and real-time metrics.
Cutting-edge technology and AI
We use cutting-edge technology and AI, and our proprietary technology analyzes customer behavior, streamlines workflows, and enhances agent training.
Fully insured
We are fully insured and undergo annual assessments by an external governance, risk, and compliance firm.
Customer Retention
Compass has a proven track record of enhancing customer satisfaction and loyalty to your brand. We consistently boost Customer Lifetime Value and Customer Satisfaction scores, driving increased revenue.
Customer service
We simplify customer service processes, making them more efficient.
Unlock information
We offer continuous training for agents to ensure they grow and can meet customers' continuing and changing needs.
Agent performance
We consistently analyze agent performance to ensure faster resolution times.
Low turnover
We have an incredibly low agent turnover rate, so you can feel confident that your team knows your brand inside and out.
CX Consulting
Retention doesn’t begin and end with customer service. Compass supports your brand as a whole, providing recommendations to improve the overall customer experience.
Analyze data
We capture and analyze data from customer interactions to help improve your website’s static content and recommend modifications to your website's usability.
Benchmark Reports
We create benchmarking reports to demonstrate how your brand compares to peers within the industry.
AI-driven insights
We leverage AI-driven insights to identify patterns, predict customer needs, and optimize support strategies for better engagement and retention.
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