Sparks flew the very first time I connected with Erin Armendinger, Tiffany Clay, and the entire team at Compass Experience Labs. Their reputation in the industry speaks volumes... if your customer needs the best of the best, look no further. Compass is it.
Leanna N.
Director of CX, Victoria Beckham
Compass has been instrumental in our company’s customer journey growth. By streamlining customer support operations, proactively managing customer relationships, and optimizing internal processes, they’ve helped us reduce costs while increasing customer satisfaction by over 20%.
Sid B.
Managing Partner, ABC Carpet & Home
Compass Experience Labs has been a trusted partner for over seven+ years, helping us scale without losing sight of what matters our customers. They keep things running smoothly, drive impact, and support our growth every step of the way.
Tom C.
Chief Supply Chain Officer, NOBULL
Compass didn’t just improve our support system—they transformed it. We went from reactive problem solving to proactive customer care, and that made all the difference.
Anonymous
CTO, National Retail Company
If your customer needs the best of the best, look no further. Compass is it.
Leanna N.
Director of CX, Victoria Beckham Beauty
Compass has been instrumental in our company’s customer journey growth. By streamlining customer support operations, proactively managing customer relationships, and optimizing internal processes, they’ve helped us reduce costs while increasing customer satisfaction by over 20%.
Sid B.
Managing Partner, ABC Carpet & Home
Compass Experience Labs has been a trusted partner for over seven+ years, helping us scale without losing sight of what matters our customers. They keep things running smoothly, drive impact, and support our growth every step of the way.
Tom C.
Chief Supply Chain Officer, NOBULL
Compass didn’t just improve our support system—they transformed it. We went from reactive problem solving to proactive customer care, and that made all the difference.
Anonymous
CTO, National Retail Company
If your customer needs the best of the best, look no further. Compass is it.
Leanna N.
Director of CX, Victoria Beckham Beauty
Compass has been instrumental in our company’s customer journey growth. By streamlining customer support operations, proactively managing customer relationships, and optimizing internal processes, they’ve helped us reduce costs while increasing customer satisfaction by over 20%.
Sid B.
Managing Partner, ABC Carpet & Home
Compass Experience Labs has been a trusted partner for over seven+ years, helping us scale without losing sight of what matters our customers. They keep things running smoothly, drive impact, and support our growth every step of the way.
Tom C.
Chief Supply Chain Officer, NOBULL
Compass didn’t just improve our support system—they transformed it. We went from reactive problem solving to proactive customer care, and that made all the difference.
Anonymous
CTO, National Retail Company
Expertise
Our Industry Knowledge Becomes Your Competitive Advantage
Retail & Ecommerce
Beauty & Wellness
Celebrity Owned Brands
Travel & Hospitality
Restaurants & Food Service
What Sets Us Apart
Our Competitive Advantage
Efficiency Through High Employee Retention
Instant Global Scale
Any Platform Integration, Weeks Not Months
AI That Drives Actionable Insights
Proprietary Tech for Workforce Optimization
Enterprise-Grade Security
Client Results: From Cost Reduction to Revenue Growth
If your customer needs the best of the best, look no further. Compass is it.
Leanna N.
Director of CX, Victoria Beckham Beauty
Compass has been instrumental in our company’s customer journey growth. By streamlining customer support operations, proactively managing customer relationships, and optimizing internal processes, they’ve helped us reduce costs while increasing customer satisfaction by over 20%.
Sid B.
Managing Member, ABC Carpet & Home
Compass Experience Labs has been a trusted partner for over seven+ years, helping us scale without losing sight of what matters—our customers. They keep things running smoothly, drive impact, and support our growth every step of the way.
Tom C.
Chief Supply Chain Officer, NOBULL
Our Competitive Advantage
Built Different
Brand-trained Agents With Deep Product Knowledge
4-6 Week Comprehensive Ramp
Fully Insured & GRC-Audited
Real-time Dashboards via Sherpa
Global Scale With Cultural Nuances
Typical Provider
Scripted Offshore Reps
3+ Months
Unverified Compliance
Weekly Static Reports
Limited Multilingual Capacity
Proven Process, Measurable Impact
Our proprietary process transforms customer service into a strategic advantage through expert hiring, immersive brand training, and AI done right—delivering behind-the-scenes excellence. We get agents to proficiency fast while maintaining the quality standards that drive customer loyalty and measurable business growth.
The Company We Keep
A sample of our partnerships — many Fortune 500 clients remain confidential
We were founded by a team of operators who understand the complexities of building a business and the importance of delivering exceptional customer service. Learn More
Our Technology
Backed by cutting-edge tools to deliver superior results for our partners.
We invest in a proprietary hiring process, knowledge centers to accelerate agent onboarding, and performance management technologies. Learn More
Our Agents
We prioritize our agents' careers and well-being.
The results speak for themselves. Our above-average tenure and exceptional eNPS score reflect our strong support.
Transparency
We believe in keeping our partners fully informed.
This enables us to align on goals, proactively address challenges, and cultivate strong, collaborative partnerships.
Global Presence
We provide global support 24/7, in over 350 languages.
We provide global coverage across three regions and offer support in over 350 languages. With our expansive footprint and 24/7 operations, we minimize costs while maximizing efficiency and quality.
Beyond Outsourcing
Case Studies & Whitepapers
We're not just another BPO. See how we transform service into a competitive advantage by treating your customers and employees like our own.