Hernán Giraldo is a seasoned customer experience executive with over 20 years of leadership in the customer service industry. As SVP of Customer Experience at BARK, he has shaped a service culture recognized by both customers and industry experts, driving loyalty, operational efficiency, and a world-class experience for dog parents.
Beyond BARK, Hernán serves as an advisor, bringing expertise in customer engagement, contact center operations, and brand advocacy to organizations like Compass Experience Labs. He has held senior leadership roles at JackThreads, SPEED FC, DSW Inc., and Gap Inc., spearheading initiatives that elevated customer satisfaction and built high-performing teams. A firm believer in customer-centric innovation, Hernán has helped redefine how brands approach customer experience.
Hernán holds a Bachelor of Arts from The Ohio State University.
