How 59 Seconds Can Make or Break Your Customer Relationships
What You Should Really Expect From Your BPO Partner
Streaming giant Netflix partnered with Compass Experience Labs to elevate their merchandise store's customer experience. The results? Response times cut by 35%, resolution rates up 22%, and CSAT scores consistently above 90%—all without increasing costs. See how Compass transformed Netflix's already premium brand experience into a true competitive advantage.
