Global Outsourcing Solutions

Premium Service Done Right

Outsourced support operations that turn service touchpoints into
profit drivers for premium brands.

Unlock Your ROI

A sample of our partnerships — many Fortune 500 clients remain confidential

_Solutions
_{We Build Support That Feels
Like Your Brand, Not Ours}

Customer Service

Turn your biggest cost center into a profit driver

Seamless employee experiences and comprehensive HR support mark workforce management effortless and efficient.

For Small Business

For Enterprise

Phone, email, chat, SMS scalable up to 350+ languages

Cut response times + increase weekly CSAT scores

Proven ROI through saves and retention programs

AI-enhanced human agents with 2.4-year average tenure

Revenue-focused approach via upsells and loyalty building

Remote support with intelligent service desk operations

Hardware deployment with expert remote assistance

Advanced troubleshooting and virtual infrastructure support

Equipment asset tracking across distributed enterprise teams

Field operations optimization for complex enterprise locations

IT Field Support

Infrastructure Management at Scale

Remote technical support and intelligent service desk operations delivered by enterprise-trained technicians.

Explore IT Field Support

Employee Service

Enterprise-grade Internal Support

24/7 omnichannel support delivered by product-trained teams who turn service interactions into revenue opportunities.

Explore Employee Service

Benefits administration and payroll support expertise

Seamless onboarding and offboarding process management

Internal IT support for employee system issues

Global coverage with consistent enterprise-level service

Testimonials

From Cost Reduction to Revenue Growth

See Case Studies

If your customer needs the best of the best, look no further. Compass is it.

Leanna N.

Head of Strategy, NextPhase Retail

Compass has been instrumental in our company’s customer journey growth. By streamlining customer support operations, proactively managing customer relationships, and optimizing internal processes, they’ve helped us reduce costs while increasing customer satisfaction by over 20%.

Sid B's

Director of CX, Victoria Beckham

Compass Experience Labs has been a trusted partner for over seven+ years, helping us scale without losing sight of what matters our customers. They keep things running smoothly, drive impact, and support our growth every step of the way.

Tom C.

Chief Supply Chain Officer, NOBULL

Compass didn’t just improve our support system—they transformed it. We went from reactive problem solving to proactive customer care, and that made all the difference.

Anonymous

CTO, National Retail Company

If your customer needs the best of the best, look no further. Compass is it.

Leanna N.

Head of Strategy, NextPhase Retail

Compass has been instrumental in our company’s customer journey growth. By streamlining customer support operations, proactively managing customer relationships, and optimizing internal processes, they’ve helped us reduce costs while increasing customer satisfaction by over 20%.

Sid B's

Director of CX, Victoria Beckham

Compass Experience Labs has been a trusted partner for over seven+ years, helping us scale without losing sight of what matters our customers. They keep things running smoothly, drive impact, and support our growth every step of the way.

Tom C.

Chief Supply Chain Officer, NOBULL

Compass didn’t just improve our support system—they transformed it. We went from reactive problem solving to proactive customer care, and that made all the difference.

Anonymous

CTO, National Retail Company

If your customer needs the best of the best, look no further. Compass is it.

Leanna N.

Head of Strategy, NextPhase Retail

Compass has been instrumental in our company’s customer journey growth. By streamlining customer support operations, proactively managing customer relationships, and optimizing internal processes, they’ve helped us reduce costs while increasing customer satisfaction by over 20%.

Sid B's

Director of CX, Victoria Beckham

Compass Experience Labs has been a trusted partner for over seven+ years, helping us scale without losing sight of what matters our customers. They keep things running smoothly, drive impact, and support our growth every step of the way.

Tom C.

Chief Supply Chain Officer, NOBULL

Compass didn’t just improve our support system—they transformed it. We went from reactive problem solving to proactive customer care, and that made all the difference.

Anonymous

CTO, National Retail Company

Expertise

Our Industry Knowledge Becomes Your Competitive Advantage

Retail & Ecommerce

Beauty & Wellness

Healthcare

Celebrity Owned Brands

Travel & Hospitality

Restaurants & Food Service

Financial Services

Supply Chain & Logistics

Energy & Utilities

What Sets Us Apart

Our Competitive Advantage

Efficiency Through High Employee Retention

Instant Global Scale

Any Platform Integration, Weeks Not Months

AI That Drives Actionable Insights

Proprietary Tech for Workforce Optimization

Enterprise-Grade Security

Client Results:
From Cost Reduction to Revenue Growth

See Case Studies

If your customer needs the best of the best, look no further. Compass is it.

Leanna N.

Director of CX, Victoria Beckham Beauty

Compass has been instrumental in our company’s customer journey growth. By streamlining customer support operations, proactively managing customer relationships, and optimizing internal processes, they’ve helped us reduce costs while increasing customer satisfaction by over 20%.

Sid B.

Managing Member, ABC Carpet & Home

Compass Experience Labs has been a trusted partner for over seven+ years, helping us scale without losing sight of what matters—our customers. They keep things running smoothly, drive impact, and support our growth every step of the way.

Tom C.

Chief Supply Chain Officer, NOBULL

customer service outsourcing customer experience

Our Competitive Advantage

Built Different

Brand-trained Agents With Deep Product Knowledge

4-6 Week Comprehensive Ramp

Fully Insured & GRC-Audited

Real-time Dashboards via Sherpa

Global Scale With Cultural Nuances

Typical Provider

Scripted Offshore Reps

3+ Months

Unverified Compliance

Weekly Static Reports

Limited Multilingual Capacity

Proven Process,
Measurable Impact

Our proprietary process transforms customer service into a strategic advantage through expert hiring, immersive brand training, and AI done right—delivering behind-the-scenes excellence. We get agents to proficiency fast while maintaining the quality standards that drive customer loyalty and measurable business growth.

The Company We Keep

A sample of our partnerships — many Fortune 500 clients remain confidential

See More Case Studies

Delivering Real Results

See More Client Successes

Improvement in First Response Time

93

%

Average Customer Satisfaction Rate (CSAT)

97

%

Average Order Value increase within 6 months

22

%

Reduction in Excess Customer Appeasements

16

%

Reduction in Internal Staffing Costs by Outsourcing CX Operations

45

%

Unlock Your CX ROI

The Compass Competitive Advantage

Our Team

We’re not just another outsourcing company.

We were founded by a team of operators who understand the complexities of building a business and the importance of delivering exceptional customer service. Learn More

Our Technology

Backed by cutting-edge tools to deliver superior results for our partners.

We invest in a proprietary hiring process, knowledge centers to accelerate agent onboarding, and performance management technologies. Learn More

Our Agents

We prioritize our agents' careers and well-being.

outsourced omnichannel customer experience management

The results speak for themselves. Our above-average tenure and exceptional eNPS score reflect our strong support.

Transparency

We believe in keeping our partners fully informed.

This enables us to align on goals, proactively address challenges, and cultivate strong, collaborative partnerships.

Global Presence

We provide global support 24/7, in over 350 languages.

We provide global coverage across three regions and offer support in over 350 languages. With our expansive footprint and 24/7 operations, we minimize costs while maximizing efficiency and quality.

Beyond Outsourcing

Case Studies & Whitepapers

We're not just another BPO. See how we transform service into a competitive advantage by treating your customers and employees like our own.

See More Case Studies

Whitepaper

The 3-Step Action Plan for Tariff Resilience Every Brand Must Implement Now from A Trade Policy Expert

Case Study

The Global Scale Paradox: How Antler Turned 3-Continent Operations Into Their Secret Weapon

Case Study

The Hidden Profit Driver: How NOBULL Turns Customer Service into 5x ROI
‍

Whitepaper

The Customer Service Investment That Drives EBITDA Growth in a Tariff-Constrained Economy

Case Study

How Compass Experience Labs Transformed Victoria Beckham Beauty's Customer Experience into a Luxury Powerhouse with Trust and Transparency

Whitepaper

The 3-Step Action Plan for Tariff Resilience Every Brand Must Implement Now from A Trade Policy Expert

Case Study

The Global Scale Paradox: How Antler Turned 3-Continent Operations Into Their Secret Weapon

Case Study

The Hidden Profit Driver: How NOBULL Turns Customer Service into 5x ROI
‍

Whitepaper

The Customer Service Investment That Drives EBITDA Growth in a Tariff-Constrained Economy

Case Study

How Compass Experience Labs Transformed Victoria Beckham Beauty's Customer Experience into a Luxury Powerhouse with Trust and Transparency

Whitepaper

The 3-Step Action Plan for Tariff Resilience Every Brand Must Implement Now from A Trade Policy Expert

Case Study

The Global Scale Paradox: How Antler Turned 3-Continent Operations Into Their Secret Weapon

Case Study

The Hidden Profit Driver: How NOBULL Turns Customer Service into 5x ROI

Whitepaper

The Customer Service Investment That Drives EBITDA Growth in a Tariff-Constrained Economy

Case Study

How Compass Experience Labs Transformed Victoria Beckham Beauty's Customer Experience into a Luxury Powerhouse with Trust and Transparency

The 3-Step Action Plan for Tariff Resilience Every Brand Must Implement Now from A Trade Policy Expert

Time to Flip Service

From Cost Center to Growth Engine

Get Started

Premium Service Done Right

_Solutions
_{We Build Support That Feels
Like Your Brand, Not Ours}

Customer Service

IT Field Support

Employee Service

Testimonials

From Cost Reduction to Revenue Growth

Expertise

What Sets Us Apart