How 59 Seconds Can Make or Break Your Customer Relationships
What You Should Really Expect From Your BPO Partner

Customer Service
Done Right.

Your go-to partner for brand-specific CX, built for both growing businesses and enterprises. We don’t just provide a service—we become an extension of your team, delivering real results that drive growth and customer loyalty.
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We meet customers
where they are.

Why companies choose Compass Experience Labs for customer service
Case studies

If your customer needs the best of the best, look no further. Compass is it.

Leanna N.
Director of CX, Victoria Beckham Beauty

Compass Experience Labs has been a trusted partner for over seven+ years, helping us scale without losing sight of what matters—our customers. They keep things running smoothly, drive impact, and support our growth every step of the way.

Tom C.
Chief Supply Chain Officer, NOBULL

Trusted by

The Compass Difference

Our tried-and-tested, multifaceted process helps our partners hire the right people, build brand loyalty, and drive growth. We prioritize ensuring agents reach proficiency as quickly as possible while maintaining great quality and are committed to using cutting-edge technology to evaluate talent pools, analyze customer insights, and more.

Delivering Real Results
See More Client Successes
Improvement in First Response Time
93
%
Average Customer Satisfaction Rate (CSAT)
97
%
Average Order Value increase within 6 months
22
%
Reduction in Excess Customer Appeasements
16
%
Reduction in Internal Staffing Costs by Outsourcing CX Operations
45
%

Here's a look at what sets us apart.

Our Team

We’re not just another outsourcing company.
We were founded by a team of operators who understand the complexities of building a business and the importance of delivering exceptional customer service. Learn More

Our Technology

Backed by cutting-edge tools to deliver superior results for our partners.
We invest in a proprietary hiring process, knowledge centers to accelerate agent onboarding, and performance management technologies. Learn More

Our Agents

We prioritize our agents' careers and well-being.
The results speak for themselves. Our above-average tenure and exceptional eNPS score reflect our strong support.

Transparency

We believe in keeping our partners fully informed.
This enables us to align on goals, proactively address challenges, and cultivate strong, collaborative partnerships.

Global Presence

We provide global support 24/7, in over 350 languages.
We provide global coverage across three regions and offer support in over 350 languages. With our expansive footprint and 24/7 operations, we minimize costs while maximizing efficiency and quality.

Let’s work together.

We’re here to help.

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Transform customer service for your business.

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