Customer Service
Done Right

Outsourced support operations that turn service touchpoints
into profit drivers for premium brands.

Unlock Your CX ROI

_{We Build Support That Feels}
_{Like Your Brand, Not Ours}

Phone, email, chat, SMS support in 350+ languages
Cut response times + 90%+ weekly CSAT scores
Proven 5x ROI through saves and retention programs
AI-enhanced human agents with 2.4-year average tenure
Revenue-focused approach via upsells and loyalty building

Customer Service

Turn your biggest cost center into a profit driver

24/7 omnichannel support delivered by product-trained teams who turn service interactions into revenue opportunities.

Explore Customer Service for Small Business

Explore Customer Service for Enterprise

IT Field Support

Infrastructure management at scale

Remote technical support and intelligent service desk operations delivered by enterprise-trained technicians.

Explore IT Field Support

Remote support with intelligent service desk operations
Hardware deployment with expert remote assistance
Advanced troubleshooting and virtual infrastructure support
Equipment asset tracking across distributed enterprise teams
Field operations optimization for complex enterprise locations

Benefits administration and payroll support expertise
Seamless onboarding and offboarding process management
Internal IT support for employee system issues
Global coverage with consistent enterprise-level service

Employee Service

Enterprise-grade internal support

Complete HR helpdesk and benefits administration delivered by experienced support specialists across global teams.

Explore Employee Service

Client Results:
From Cost Reduction to Revenue Growth

See Case Studies

If your customer needs the best of the best, look no further. Compass is it.

Leanna N.

Director of CX, Victoria Beckham Beauty

Compass has been instrumental in our company’s customer journey growth. By streamlining customer support operations, proactively managing customer relationships, and optimizing internal processes, they’ve helped us reduce costs while increasing customer satisfaction by over 20%.

Sid B.

Managing Member, ABC Carpet & Home

Compass Experience Labs has been a trusted partner for over seven+ years, helping us scale without losing sight of what matters—our customers. They keep things running smoothly, drive impact, and support our growth every step of the way.

Tom C.

Chief Supply Chain Officer, NOBULL

customer service outsourcing customer experience

The Company We Keep

A sample of our partnerships — many Fortune 500 clients remain confidential

See More Case Studies

Proven Process,
Measurable Impact

Our proprietary process transforms customer service into a strategic advantage through expert hiring, immersive brand training, and AI done right—delivering behind-the-scenes excellence. We get agents to proficiency fast while maintaining the quality standards that drive customer loyalty and measurable business growth.

Delivering Real Results

See More Client Successes

Improvement in First Response Time

93

%

Average Customer Satisfaction Rate (CSAT)

97

%

Average Order Value increase within 6 months

22

%

Reduction in Excess Customer Appeasements

16

%

Reduction in Internal Staffing Costs by Outsourcing CX Operations

45

%

Unlock Your CX ROI

What Sets Us Apart

Our Competitive Advantage

Efficiency Through High Employee Retention

Instant Global Scale

Any Platform Integration, Weeks Not Months

AI That Drives Actionable Insights

Proprietary Tech for Workforce Optimization

Enterprise-Grade Security

Our Competitive Advantage

Built Different

COMPASS

Brand-trained Agents With Deep Product Knowledge

4-6 Week Comprehensive Ramp

Fully Insured & GRC-Audited

Real-time Dashboards via Sherpa

Global Scale With Cultural Nuances

Typical Provider

Scripted Offshore Reps

3+ Months

Unverified Compliance

Weekly Static Reports

Limited Multilingual Capacity

The Compass Competitive Advantage

Our Team

We’re not just another outsourcing company.

We were founded by a team of operators who understand the complexities of building a business and the importance of delivering exceptional customer service. Learn More

Our Technology

Backed by cutting-edge tools to deliver superior results for our partners.

We invest in a proprietary hiring process, knowledge centers to accelerate agent onboarding, and performance management technologies. Learn More

Our Agents

We prioritize our agents' careers and well-being.

outsourced omnichannel customer experience management

The results speak for themselves. Our above-average tenure and exceptional eNPS score reflect our strong support.

Transparency

We believe in keeping our partners fully informed.

This enables us to align on goals, proactively address challenges, and cultivate strong, collaborative partnerships.

Global Presence

We provide global support 24/7, in over 350 languages.

We provide global coverage across three regions and offer support in over 350 languages. With our expansive footprint and 24/7 operations, we minimize costs while maximizing efficiency and quality.

Case Studies & WhitepapersBeyond Outsourcing

We're not just another BPO. See how we transform service into a competitive advantage by treating your customers and employees like our own.

The 3-Step Action Plan for Tariff Resilience Every Brand Must Implement Now from A Trade Policy Expert

The Global Scale Paradox: How Antler Turned 3-Continent Operations Into Their Secret Weapon

The Hidden Profit Driver: How NOBULL Turns Customer Service into 5x ROI

The Customer Service Investment That Drives EBITDA Growth in a Tariff-Constrained Economy

How Compass Experience Labs Transformed Victoria Beckham Beauty's Customer Experience into a Luxury Powerhouse with Trust and Transparency

The 3-Step Action Plan for Tariff Resilience Every Brand Must Implement Now from A Trade Policy Expert

The Global Scale Paradox: How Antler Turned 3-Continent Operations Into Their Secret Weapon

The Hidden Profit Driver: How NOBULL Turns Customer Service into 5x ROI

The Customer Service Investment That Drives EBITDA Growth in a Tariff-Constrained Economy

How Compass Experience Labs Transformed Victoria Beckham Beauty's Customer Experience into a Luxury Powerhouse with Trust and Transparency

The 3-Step Action Plan for Tariff Resilience Every Brand Must Implement Now from A Trade Policy Expert

The Global Scale Paradox: How Antler Turned 3-Continent Operations Into Their Secret Weapon

The Hidden Profit Driver: How NOBULL Turns Customer Service into 5x ROI

The Customer Service Investment That Drives EBITDA Growth in a Tariff-Constrained Economy

How Compass Experience Labs Transformed Victoria Beckham Beauty's Customer Experience into a Luxury Powerhouse with Trust and Transparency

The 3-Step Action Plan for Tariff Resilience Every Brand Must Implement Now from A Trade Policy Expert

The Global Scale Paradox: How Antler Turned 3-Continent Operations Into Their Secret Weapon

The Hidden Profit Driver: How NOBULL Turns Customer Service into 5x ROI

See More Case Studies

Customer Service
Done Right

_{We Build Support That Feels}
_{Like Your Brand, Not Ours}

Customer Service

IT Field Support